Terms & Conditions
These Terms govern your use of product.erpli.com (the "Site") and your purchase of software products from Registered legal name of the seller, e.g. ABC Technologies Pvt Ltd, Company / LLP / Proprietorship / Individual, Registered office address, City, State PIN code, India ("we", "us"). By placing an order you agree to them.
1. What we sell
We sell licenses to digital software products, delivered electronically as a downloadable ZIP file and a license key. No physical goods are shipped. The product page describes what each product includes.
2. Eligibility and your account details
You must be at least 18 and able to enter a binding contract, or buy on behalf of a business that is. You must give a correct name and a working email address: the license key and download link are sent only to that address.
3. Prices and taxes
Prices are shown in Indian Rupees (INR). The product page states whether GST is included. A tax invoice is issued for each paid order. We may change prices at any time; the price shown at checkout when you pay is the price you pay.
4. Payment
Payments are processed by Razorpay Software Private Limited using the payment methods it offers (cards, UPI, net banking, wallets). We never see or store your full card number, UPI PIN or bank password. An order is confirmed only when Razorpay reports the payment as captured.
5. Delivery
After payment is captured, we prepare a copy of the product for you and email a download link and your license key to the email address used at checkout, normally within minutes and in any case within 24 hours. The download link is personal to you, expires after a limited time and allows a limited number of downloads (the email states both). If the email does not arrive, check your spam folder and then contact support@erpli.com quoting your order number.
6. Your license and personalised copies
Each copy is prepared for you and contains identifiers that link it to your order and license. Use of the software is governed by our Software License. You must not remove or alter these identifiers, and you must not share, publish, resell or redistribute the source code or your license key.
7. Refunds and cancellation
Because digital goods cannot be returned, refunds follow our Refund & Cancellation Policy.
8. Support
Support is provided by email at support@erpli.com (Monday to Saturday, 10:00 to 18:00 IST). We aim to reply within 2 business days. The product page states any support or update period included in the price.
9. Acceptable use
You will not misuse the Site or our license service, attempt to break or bypass license checks, probe the Site for vulnerabilities without our written permission, or use the product to break any law.
10. Intellectual property
All rights in the products, the ERPLI name and the Site remain with us or our licensors. You receive only the license described in the Software License; nothing is sold or assigned to you.
11. Warranty disclaimer
We deliver the product as described on its page and will fix delivery faults and defects that stop it working as described. Beyond that, to the extent the law allows, the software is provided "as is", without any promise that it will meet every need or run without interruption. Nothing here limits rights you have under the Consumer Protection Act, 2019.
12. Limitation of liability
To the extent the law allows, our total liability for any claim relating to a purchase is limited to the amount you paid for that product, and we are not liable for indirect or consequential loss such as lost profit or data. Nothing excludes liability that cannot be excluded by law.
13. Suspension and termination
If you break these Terms or the Software License, or a payment is reversed (refund, chargeback or dispute), we may revoke your license key and block future downloads. We will tell you by email, except where that is not lawful.
14. Privacy
How we handle personal data is described in our Privacy Policy and Data Protection page.
15. Changes
We may update these Terms. The version in force on the day you order applies to that order. The effective date at the top shows the latest version.
16. Governing law and disputes
These Terms are governed by the laws of India. Courts at City whose courts will hear disputes have exclusive jurisdiction, subject to any right you have as a consumer to approach a consumer commission. Please write to us first at support@erpli.com; most issues are solved that way. Our grievance officer is named on the Contact page.