Refund & Cancellation Policy
Our products are digital and are prepared for you personally when you pay (each copy carries your identifiers). Once the download link and license key have been issued, the product cannot be returned, so the rules below apply.
1. Cancellation
You can cancel before payment is completed, with no charge. After payment is captured, the order starts to be processed automatically and can no longer be cancelled, except as stated in section 2.
2. When you get a refund
We refund the full price paid in these cases:
- Not delivered: payment was captured but you did not receive a working download link and license key within 48 hours, and we could not fix it after you contacted us.
- Duplicate payment: you were charged more than once for the same order.
- Not as described: the product is materially different from its description on the product page, or has a defect that stops it from working as described, and we cannot fix it within 7 days of your report.
- Your request within 7 days, before download: you ask in writing within 7 days of payment, and you have not downloaded the file or activated the license.
3. When we do not refund
- You downloaded the file or activated the license and the product works as described.
- You changed your mind, or it does not fit your needs but matches the description.
- Problems caused by your hosting, environment, third-party services or changes you made.
- You broke the Terms or Software License (for example sharing the code or key).
4. How to ask
Email support@erpli.com from the address used at checkout with your order number and the reason. We reply within 2 business days.
5. How the refund is paid and how long it takes
An approved refund goes back to the original payment method through Razorpay. We start it within 5 business days of approval. Your bank or card issuer normally credits it in a further 5 to 7 business days. We cannot speed up the bank's part.
6. License after a refund
When a refund is paid, your license key is revoked, the download link stops working and you must delete every copy of the product.
7. Chargebacks
Please contact us before raising a dispute with your bank; we resolve most cases faster. If a chargeback is raised on a valid, delivered order we will give the evidence to the payment provider and revoke the license while it is open.
This policy does not remove any right you have under the Consumer Protection Act, 2019.