Privacy Policy
This policy explains what personal data Registered legal name of the seller, e.g. ABC Technologies Pvt Ltd ("we") collects through product.erpli.com, why, who receives it and what rights you have. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
1. Data we collect
- Order details: name, email address, phone number (if you give it), billing state and, for a GST invoice, your GSTIN and business name.
- Payment status: Razorpay tells us the payment id, amount, method type and whether it succeeded. We do not receive or store card numbers, CVV, UPI PIN or bank passwords.
- License and download records: your license key (stored only as a secure hash after it is emailed), the identifier of your personalised copy, domains you activate it on, download times and counts.
- Technical data: IP address, browser type and request time in server logs, used for security and abuse prevention.
- Messages you send us: support emails and their content.
2. Why we use it (purposes)
- To process your order, deliver the product and issue your license and invoice.
- To verify and manage your license (activations, transfers, revocation).
- To give support and answer your requests.
- To prevent fraud, piracy and misuse, and to keep the Site secure.
- To meet legal duties such as tax and accounting rules.
We do not sell your data and we do not use it for advertising. We send you only service emails about your order and license, not marketing, unless you separately agree to it.
3. Basis for processing
We process your data because you give consent when you place the order, and for the legitimate uses the DPDP Act allows, such as performing the purchase you asked for, meeting legal obligations and preventing fraud.
4. Who receives your data
- Razorpay, payment processing.
- Email delivery provider (ZeptoMail by Zoho, or the provider we use at the time), to send your license email.
- Hosting and storage providers: our servers, database (Supabase) and file storage (Cloudflare R2), which hold order and license records and your download file.
- Authorities, where the law requires it.
These providers act on our instructions. Some of them store data outside India; we choose providers that apply appropriate safeguards.
5. How long we keep it
Order, invoice and payment records: up to 8 years, as tax and company law require. License and download records: for as long as your license is valid plus 3 years. Server logs: up to 90 days. Support emails: up to 3 years after the last message. After that we delete or anonymise the data.
6. Security
Traffic uses HTTPS. Access to our systems is limited and protected by strong credentials. Download files are private and reachable only through short-lived personal links. Backups are encrypted. No system is perfectly secure; if a breach affects your data we will notify you and the Data Protection Board of India as the law requires.
7. Your rights
You can ask us to: tell you what data we hold and how it is used; correct or complete it; erase it (except where we must keep it by law); withdraw consent; and nominate someone to act for you if you die or cannot act. To use a right, write to grievance@erpli.com. We reply within 30 days. If you are not satisfied you may complain to the Data Protection Board of India.
8. Children
The Site is for adults. We do not knowingly collect data of anyone under 18.
9. Changes
We will update this page when our practices change and change the effective date above.
10. Contact
Grievance Officer: Name of Grievance Officer, grievance@erpli.com. Postal address: Registered legal name of the seller, e.g. ABC Technologies Pvt Ltd, Registered office address, City, State PIN code.